Frequently Asked Questions

How do I access my account?

Simply hit the floating button at the bottom right of the screen. Or click on the link below.

Account

How do I sign in? Or set my password?

HWheadline uses a secure email-link-based sign in, not passwords.

To sign in, enter your email, and you will receive a link to log in.

You will then have access to HWheadline content and be able to make changes to your account, payment details, and comment on posts.

Not getting the email link? Try checking your spam and other folders.

I'm not getting emails. What is the problem?

First, make sure you have emails turned on. Some people unsubscribe accidentally. Go to your account and make sure emails are toggled on.

Second, check your spam, junk, promotions, and other folders. News emails are sent from noreply@hwheadline.com and my contact email is support@hwheadline.com. 

If emails are in the wrong folder, be sure to mark them as important which will teach your inbox you like them. 

Adding noreply@hwheadline.com and support@hwheadline.com to your contact list will also help prevent emails from going to the wrong folder.

If none of these works, send me an email at support@hwheadline.com with the subject "Email Issue" and we'll figure it out.

How can I comment on a post?

You must be signed in to your account to leave a comment. 

Sign in

How do I set or change my avatar?

HWheadline is a Gravatar-enabled site. Gravatar lets you create, upload, and manage a globally recognized avatar from a single place. Gravatar is free for everyone - forever.

How do I change my plan?

You can change your subscription between monthly and annually at any time in your account.

Can I cancel at any time?

Of course. If you wish to cancel your membership, you can do it from your account. Once you have canceled your membership you will have access to content for the duration of the subscription period.

Is my information safe?

Yes. Payments are handled by Stripe. Stripe is an online payment processor used by Amazon, Ford, Lyft, WordPress, and thousands of other companies.

Your payment information is sent directly to Stripe where it stays secure with data encryption on servers that meet the highest PCI standards available in the payment industry.

I have more questions, can I contact you?

Most definitely. My name is Jamey and you can contact me at support@hwheadline.com.